Who Uses This Software?

drchrono serves small single provider practices and large medical group practices with multiple specialty customizations.

Average Ratings

223 reviews
  • 4 / 5
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 4 / 5
  • 4 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • drchrono
  • http://www.drchrono.com
  • Founded 2009

About This Software

drchrono EHRs robust practice management side of our all-in-one cloud-based mobile EHR comes with speech-to-text and custom templates/forms to chart effectively. With drchronos PM software you get a live claims feed for billing and payment processing, HCFA/Superbill generation, and e-fax integration. Real time eligibility checks helps you check patients informat, and custom appointment reminders that can go through email, SMS, or phone in any order however many times.

  • Activity Monitoring
  • Appointment Management
  • Appointment Reminders
  • Appointment Scheduling
  • Assessments
  • Billing & Invoicing
  • Billing Estimates
  • Charting
  • Chat / Messaging
  • Claim Scrubbing
  • Claims Management
  • Clinical Alerts
  • Code & Charge Entry
  • Decision Support
  • Drag & Drop
  • Drug Reference Database
  • E-Prescribing
  • E/M Coding
  • EHR Certified
  • EMR / EHR
  • EPCS
  • Electronic Prior Authorization
  • Exercise Management
  • Facility Scheduling
  • For Telepsychiatry
  • Formulary Management
  • HIPAA Compliant
  • HL7 Support
  • Handwriting Recognition
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Meaningful Use Certified
  • Medication History
  • Multi-Location
  • Multi-Office
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • ONC-ATCB Certified
  • On Call Scheduling
  • Order Entry
  • Outcome Assessments
  • Patient Account Management
  • Patient Billing
  • Patient Eligibility Checks
  • Patient Payment History
  • Patient Portal
  • Patient Queue Management
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Payment Processing
  • Physician Scheduling
  • Practice Management
  • Prescription Cancellation
  • Prescription Renewals
  • Progress Notes
  • Recall Tracking
  • Recurring Appointments
  • Refill Management
  • Remittance Advice
  • SOAP Notes
  • Self Service Portal
  • Staff Scheduling
  • Statements & Collections
  • Treatment Plans
  • Video Conferencing
  • Voice Recognition

drchrono Practice Management Latest Reviews

Automatically translated. Show original review


1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I am switching to eClinicalWorks because this software cost me a lot of money, headache, frustration, and time. I do not recommend it for groups with more than 5 PCPs.

Pros: It’s looks pretty, has pretty coloring, iPad application not too bad. Cheap. Meaning you get what you pay for.

Cons: Where do I start… first of all, this is the WORST software I’ve EVER used. 1) Two people cannot be in the same account. And if you are, ALL of your notes disappear into thin air.
2) The speech to text feature is useless
3) The reporting function is inoperable. It crashes if the report is too big. And you cannot customize it to your liking and you have to wait for it to be in the message center.
4) Their online support is A JOKE. They cannot help you 50% of the time from the start.
5) The whole platform constantly crashes without any warning and they leave you stranded without prior notice
6) They need to market to small PCP groups only, this software is not made for other specialties
7) Their onboarding training is a waste of time. Their trainers have no clue what the provider does on daily basis.
8) They only do API interphasing and they don’t do it themselves. You have to go through a 3rd party and pay tons of money for it.
9) Their template construction is too cumbersome. It actually takes you less time to free type rather than follow their note template
10) Everything is done based on appointments. So, you need to document outside of that, you cannot.

Automatically translated. Show original review

Better than any other EHR I have ever tried

5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I like that they pay attention to suggestions and they are VERY polite and courteous. They always have a very pleasant attitude, very optimistic and helpful. Whenever I am addressing a concern, I feel that they pay attention and try to solve it if they can.
The fact that they don't have a phone number doesn't concern me. My former EHRs DID have a phone number but you would wait on hold for 10 minutes before anyone picked up and then you'd just have to leave a message for the right person to call you back. DrChrono is very quick to respond to emails and it is about the same as if you had called them. Plus, when it is in email format, you can go back and see the answer to a question anytime because it is documented in email.

Pros: To me, it is very straightforward and easy to use and navigate. If you are computer savvy, you could be up and running during the same week that you purchase this EHR. I like how the iPhone app DOES have a schedule for the day (despite what a previous review said) and it is super-easy to take pictures of insurance cards and pictures of the patient or their problems. The fact that it is cloud based is nice because I can operate it in the 35 different nursing homes where I practice. I have used 3 other EHRS before (OfficeMate, My Vision Express, and Crystal PM - for optometry) and they all had less capabilities than DrChrono. The ease of e-prescribing and e-faxing is also wonderful, and the claim filing is much easier than with the other EHRs.

Cons: There are some glitches in the software. For example, billing for a self-pay item is tedious and time consuming and if you accidentally enter the wrong amount as what the patient paid and have to change it later, the computer can't handle the change and gets everything mixed up and says the patient has a credit when the patient does not have a credit. Sometimes you just have to delete everything and start all over if you come across a billing glitch like that.