Petal Scheduling (PetalMD)

Petal Scheduling (PetalMD)

4 / 5 46 reviews

Who Uses This Software?

Physician groups (medical departments or services), including emergency medicine physicians, cardiologists, pediatricians, radiologists, gynecologists and many other specialists.

Average Ratings

46 reviews
  • 4 / 5
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 3.5 / 5
  • 4 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • PetalMD
  • Founded 2009

About This Software

Petal Scheduling is the #1 schedule planning and management solution for physicians in Canada. Schedule planning is automated using algorithm and a step-by-step procedure. Schedules are kept up to date and can be accessed from any device. Notifications are sent automatically to affected users when changes are made.

The schedule is shared instantly, accessible from any device and updated in real-time when shifts are traded. Petal Scheduling is used by 35,000 Canadian physicians.

  • Admissions Management
  • Alerts
  • Appointment Management
  • Audit Trail
  • Billing & Invoicing
  • Charge Capture
  • Claims Management
  • Clinical Notes
  • Code Processing
  • Collaboration Tools
  • Custom Bundles
  • Drag & Drop
  • E-Prescribing
  • EDI
  • EMR / EHR
  • EMR HL7 Bridge
  • Electronic Health Record
  • Facility Scheduling
  • Gamification
  • Gantt Charts
  • HIPAA Compliant
  • Image Fusion
  • Insurance Eligibility Verification
  • Inventory Management
  • Mobile Access
  • Multi-Location
  • Multi-Office
  • Multi-Physician
  • No-Show Tracking
  • On Call Scheduling
  • PACS Integration
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Percent-Complete Tracking
  • Physician Scheduling
  • Practice Management
  • Progress Tracking
  • Recurring Appointments
  • Recurring Task Management
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Scanning Input
  • Scheduling
  • Self Service Portal
  • Staff Scheduling
  • Task Assigning
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Time Tracking
  • Vaccine Management
  • Wait List Management

Petal Scheduling (PetalMD) Latest Reviews

Automatically translated. Show original review

Physician lifestyles have been totally transformed

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: PetalMD is an intuitive scheduling platform that allows physicians to have a life outside of work. Docs can finally be there for their family, friends and themselves. Physicians who work at two sites or also have run a clinic outside the hospital no longer have to suffer hours by their computer and phone sorting through multiple trades when they are double-booked. Trades through a "marketplace" or directly between physicians are error-checked by the computer for schedule conflicts and updated to the master schedule in real-time. We no longer fax an updated copy of the schedule every few days to the hospital, not certain if the most recent version is the one posted; hospital clerical staff can have limited-access accounts to view the master schedule online. The technical support is always quick, helpful, and professional - the answer to my problem is always found. If your group is anything like my group, then they will have zero regrets going to this platform. I make the schedule for my department and I have found the scheduling system adaptive to our group's many unique needs.

Cons: There is a learning curve to using the scheduling system and I would recommend training at least one other person other than the scheduler to avoid downtime if the scheduler is away unexpectedly. The training process was very helpful but becoming an expert in all the functionality of the schedule creation took me about 6-8 months to master (at least a couple of schedules). The scheduling system has to be meticulously programmed in its parameters or else it can do something really silly with people's schedules. Support has been great to adjust little rules to iron out these "bugs" in the rules I created with the PetalMD consultant. They always figure out a way to avoid similar problems in the future for me. We are now in our sixth iteration of the schedule and every round the schedule making gets easier. The mobile app does not have nearly as much functionality as the desktop website version. Some missing features can be very important like no error-checking for shift trades.

Automatically translated. Show original review

Clunky would be an exaggeration when trying to be positive

2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: that both hospitals I work at share this software. Of course, that stops march 31 when one hospital leaves Petal

Cons: it is dysfunctional! If I post a shift for trade I cannot then choose that shift in exchange for a trade with someone else - it prevents me from doing exactly what I have requested. I have to remove my trade request in order to make a trade! Shifts up for trade are not visible on a calendar. I have to keep switching from the list of trades up on marketplace to my calendar then to the group calendar to see if some can accommodate the switch. Otherwise i have to click on each individual to see if they are free - incredibly painful! I usually end up getting our Petal manager/scheduler to make the changes because it is otherwise so hard